Introduction
At VYVE, we take the safe and confidential handling of your personal data seriously, and we want you to understand how we are doing this and make you fully aware of your rights.
Building a global health insurance platform requires us to collect some personal data from our customers. Through our Data Privacy controls, we take good care of all the personal data we collect.
Our approach:
- We only process Personal Data when there is a valid reason
- We are always transparent about our intentions with personal data
- We only collect what we need and as much as we need
- We only keep data as long as we need it, then it is deleted
- We keep all personal data secure
- We make every effort to respect your data rights
Why We Need Your Data
We need your personal data to provide you with the best service possible, answer all your questions in a specific and useful way, make sure that our products and services are suitable for you, and ultimately to enter into a contract with you to provide insurance services.
What Data We Collect
Identification Details
- Full name
- Gender
- Address
- Date of birth
- Home country, citizenship, nationality
- Occupation
- National identifier numbers
- Email address and phone number
Health & Activity Data
- Fitness activity data
- Health metrics
- Medical history (when required)
Lawful Basis for Processing
We process your data based on the following legal grounds:
- Contract fulfillment
- Legal obligations
- Legitimate interests
- Your consent (where required)
Sensitive Data Processing
When we need to collect or process any sensitive data, such as health information, we will explicitly ask for your consent and handle this data with additional security measures.
Children's Data
While we don't offer products directly to children, we may collect children's data when processing family insurance policies. We only collect the minimal amount of data necessary and apply enhanced protection measures.
Data Transfers
We may share your data with:
- Our insurance partners
- Service providers for compliance checks
- Secure data storage providers
We ensure all third parties maintain strong security standards and comply with data protection regulations.
Data Security
We protect your data through:
- Secure cloud storage
- Limited access controls
- Regular security audits
- Incident response procedures
Your Rights
You have the right to:
- Access your personal data
- Request corrections to your data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to automated decision-making
Data Retention
We retain different types of data for different periods:
- Personal identification data: 7 years after relationship end
- Communication records: 3 years after relationship end
- Usage data: 1 year after relationship end
- Marketing preferences: Until you opt-out
- Enquiries without purchases: 3 months
Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer:
Email: dpo@vyve.app
Address: Rua Sá da Bandeira 819, 4000-267 Porto, Portugal
Phone: +351 914 626 615